Accepted payment
The payment is processed through the Monetico platform, accepting credit and debit cards (Mastercard, Visa...).
15 days guarantee
If the packaging hasn't been damaged during transport but the plant arrives in bad shape or shows signs of illness, please contact us at hello@energumene.fr so we can find the best resolution depending on the situation (refund, sending out a new plant...).
Indeed, the quality, the health and the safe delivery of our plants are our priorities.
Refund Policy
If we settle for a refund, the money will be sent back through the same payment method that has been used when ordering. This will be processed within a 14 days timeframe.
Returning an order
We accept returns for all accessories and objects other than live plants. Indeed, those wouldn't survive such a long period of travel.
Other cases
For any other questions about our guarantees and your rights, please refer to our terms of sale and privacy policy, accessible in the footer of our website.